Zip-Clip Policies

ENVIRONMENTAL POLICY

Zip-Clip recognizes that its activities impact on the environment at local, regional and global levels. Zip-Clip acknowledges its responsibility to protect the environment and the health & safety of its employees and the wider community.

ZIP-CLIP LTD IS COMMITTED TO:

• Promoting the protection of the environment and minimizing the impact of all its activities upon each of the local, regional and global environments both directly and through its influence on others.
• Contributing to a sustainable and healthy future by conserving natural resources and by minimizing avoidable waste and pollution.
• Reducing the use of fossil fuels through improvements to energy efficiency and the substitution of renewable energy resources.
• Developing effective waste management and recycling procedures and using recycled and recyclable materials where possible.
• Increasing awareness of environmental responsibilities amongst staff

TO ACHIEVE THESE GOALS WE WILL:

• Educate and train staff in environmental matters as appropriate.
• Pursue the accreditation of ISO 14001.
• Progressively reduce the amount of waste generated.
• Market products which create minimum environmental damage,
• Purchasing policy which influences our suppliers to operate environmentally.
• Ensure that all public communications are true and unambiguous.
• Respect the interests of neighbours and the world community.
• Review our policies on an annual basis to maintain continuous improvement.

Our facility employs automatic lighting, eliminating unnecessary energy usage. Elements such as this contributed to our facility achieving a BREEAM rating of EXCELLENT, highlighting not only the buildings efficiency, but also Zip-Clips commitment to the environment.

Matthew Clay-Michael
Joint CEO

(Last reviewed January 2025)

Ref. BM-01-02, Issue: 004, April 2023

MODERN SLAVERY AND HUMAN TRAFFICKING POLICY

Zip-Clip Ltd. are proud to have an entirely clean bill of health for ethical behaviour.

We achieve this through the adoption of strong core values, within all of our company policies and processes.

Each Zip-Clip employee is aware of the company’s code of conduct and is provided with copies of our policies within their employee handbooks.

Zip-Clip expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:

• Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.
• We have a zero-tolerance approach to modern slavery in our organisation and our supply chains.
• The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf. Workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy.
• We are committed to engaging with our stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain.
• We take a risk-based approach to our contracting processes and keep them under review. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and trafficked labour in our contracts with third parties. Using our risked based approach we will also assess the merits of writing to suppliers requiring them to comply with our Code of Conduct, which sets out the minimum standards required to combat modern slavery and trafficking.
• All recruitment agencies and other third parties, supplying workers to our organisation, must confirm their compliance with our code of conduct.
• As part of our ongoing risk assessment and due diligence processes, we will consider whether circumstances warrant us carrying out audits of suppliers for their compliance with our Code of Conduct.
• If we find that other individuals or organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such relationships

Matthew Clay-Michael
Joint CEO

(Last reviewed January 2025)

Ref: BM-01-07, Issue 4, April 2023

QUALITY POLICY

“To satisfy our customers by supplying products and services that exceed expectations.”

“Zip-Clip achieves this through continual improvement, teamwork, and the effective application of our Quality Management System, as outlined in our Business Manual.”

• The prime objective of our Quality Management System is Customer Satisfaction brought about by continual improvement and business growth. Zip-Clip’s Quality Management System incorporates quality (product and service), working environment and work safety. We ensure that the product we procure, produce and supply through our business processes, are manufactured in accordance with customer-specific, statutory and regulatory requirements, in line with ISO 9001:2015.
• Our QMS defines the scope of our business as “The manufacture and design of high specification suspension systems and solutions, serving the construction industry and other industrial market sectors”.
• The processes developed within the QMS provide the framework for working in a safe, pollution-free environment.
• We operate by setting objectives and performance targets based on the risks and opportunities, defined within the Quality Management System processes. We achieve this using a multi-disciplinary process approach, utilizing teamwork from the whole business.
• The Management team periodically reviews operational achievements against the set objectives and targets. By continually seeking to improve the effectiveness of our processes we aim to enhance business performance and customer satisfaction. The results of these reviews are communicated to all personnel.
• The Quality policy is communicated to and understood by all personnel, it is available to the public and is periodically reviewed by the Management team for continued suitability.

Matthew Clay-Michael
Joint CEO

(Last reviewed January 2025)

Ref: BM-01-01, Issue 5, April 2023

WEBSITE GDPR POLICY

KEY SUMMARY

If you are just browsing our website, we will not collect any personal information about you.

If you ‘Register’ on the website or subscribe to any of our mailing lists, we will use your information to send you the information you have requested.

We use cookies that collect information about the usage and performance of our website. The information that the cookies collect is anonymous (other than your IP address). We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products.

This notice explains what data we process, why, how it is legal, and your rights.

ABOUT US AND THIS NOTICE

This Privacy Notice applies to personal data collected through our primary website – Zip-Clip.com or through Zip-Clip.eu, Zip-Clip.fr or Zip-Clip.com.au and also covers data collected via other ‘opt-in’ methods such as forms linked within emails from Zip-Clip.

This Privacy Notice is provided by Zip-Clip (‘we’ or ‘us’). We are a ‘controller’ for the purposes of the General Data Protection Regulation (EU) 2016/679 (“Data Protection Laws”).

We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

HOW TO CONTACT US

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

• GDPR Lead: Matthew Clay-Michael
• Address: Zip-Clip Group, Head Office, Offas Dyke Business Park, Welshpool, Powys, SY21 8SS, United Kingdom
• Telephone number: +44 (0) 1686 623 366
• Email: info@zip-clip.com

CHANGES TO THE PRIVACY NOTICE

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

PERSONAL DATA PROVIDED BY YOU

Website Visitors Only

If you are just browsing our website, we will not collect personal data other than your IP address collected through our cookies – we collect information about your usage of our website. This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information so that we can:

1. Monitor our website usage to improve its content, layout, and performance;
2. Improve our services and products.

We also collect personal information when you ‘Register’ on the website, contact us, send us feedback, or complete surveys, which we use to improve our services and products in the future.

Marketing/Subscriptions

If you sign up to receive our marketing emails, we will use your name and email address to send you the requested material.

You can unsubscribe at any time by contacting us at the details set out above or by clicking the “unsubscribe” link in the emails that you receive.

SENSITIVE PERSONAL DATA PROVIDED BY YOU

We do not collect any sensitive personal data about you.

PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.

HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL

We are allowed to process your personal data on the basis that it is in our legitimate interests to:

• Monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy;
• Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
• Send you the materials you have requested, using the data you have provided.

Please be aware that you have the right to object to the processing of your data for any of the legitimate interests identified.

WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?

Like any business, we use service providers to operate our website and for website hosting. Zip-Clip primarily uses GloverSure Limited, Severn Business Centre, Severn Farm Enterprise Park, Welshpool, Powys, SY21 7DF, Telephone +44 (0)1938 530260. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law, only use it in accordance with our contract with them, and keep it secure.

HOW WE KEEP YOUR DATA SECURE

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access, and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

WHEN WILL WE DELETE YOUR DATA?

Below are details about how long we will process your data.

Cookies / Analytics data:
Will be held for a maximum period of 180 days.

Information from enquiry forms:
Will be held until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer.

Complaints data:
Will be held for a period of up to 6 years after resolution of the complaint save where such complaint may lead to a legal claim, in which case this will be held until the expiry of the relevant limitation period. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.

Subscription and marketing requests:
Will be held until you tell us you no longer wish to receive the subscription or marketing material.

YOUR RIGHTS

As a data subject, you have the following legal rights:

• The right of access to personal data relating to you;
• The right to correct any mistakes in your information;
• The right to ask us to stop contacting you with direct marketing;
• The right to prevent your personal data from being processed in some circumstances;
• The right to object to the processing of your data where processed on the grounds of legitimate interests;
• The right to erasure in some circumstances.

If you would like to exercise your rights, please contact us at the details set out above.

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

COMPLAINTS TO THE REGULATOR

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on the ICO’s website at www.ico.org.uk.

Matthew Clay-Michael
Joint CEO

(Last reviewed January 2025)

Ref. BM-01-09, Issue: 001, July 2022